Connect with us
Connect with us
At Karibu, we positively encourage and welcome your enquiries and feedback so that we can continue to develop and improve our services. Please send us your enquiry by completing the form below. Our team will carefully review your message and aim to respond back in 5 working days.


Karibu Community Homes Ltd
Unit 3, 8 Kew Bridge Road, Brentford. TW8 0FJ
OUR COMMUNICATION CHANNELS
Email addresses
Customer service
info@karibu.org.uk
Income team
incometeam@karibu.org.uk
Housing Team
housing@karibu.org.uk
Complaints
complaints@karibu.org.uk
Press enquiries
newsroom@karibu.org.uk
My Karibu app
Directing your enquiries
Please help us to deal with your enquiries as efficiently as possible. Here is a run down of the enquiry options to help you get your message through to the right team.
General enquiry – any question or service request that doesn’t fall into the other categories.
Resident engagement – express interest in joining one of our resident panels (for more information about the panels, visit Your voice matters page) or queries related to community events and initiatives.
Compliments & feedback – share positive experiences or provide suggestions for improvement.
Update details – request to update personal information like contact details or household members.
Report anti-social behaviour – report incidents such as noise complaints, vandalism, or disruptive behaviour.
Make a complaint – raise a formal complaint about a service or experience.
Press enquiry – media or journalist enquiries about Karibu’s services or activities.
Rent statement – request for a rent statement or clarification on rent payments.
Mutual exchange – queries about swapping homes with another tenant.
Help with online services – support with using digital platforms like our website, My Karibu app, ReciteMe accessibility toolbar or other online tools.
Aids & adaptations - for further advice and information about home aids and adaptations to improve accessibility and independence.
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