My Karibu App

Please note:

My Karibu app is currently available to former Inquilab residents, and will be available soon for former Westway residents in the next 5-10 working days.

• Make rent payments: Pay your rent quickly and easily with secure in-app transactions.
• Request repairs: Submit repair requests directly through the app and track their progress in real-time.
• Message Karibu customer service: Have a question or need assistance? Contact our friendly customer service team directly from the app.
• Receive news and updates: Stay informed with the latest news and updates from Karibu regarding your community and important announcements.
• Complete surveys: Help improve our services by completing a quick surveys.

How do I get the app on my smartphone?

      1. Download the My Karibu App

• Android users: My Karibu - Apps on Google Play
• iOS users: Karibu on the App Store (apple.com)

      2. Activate Your Account

• Locate your activation email: An email from no-reply@karibu.org.uk was sent to you with your activation code and app download links. If you don’t see it, please check your spam or junk folder.
• Open the My Karibu app and select “Activate Account.”
• Enter the email associated with your activation code and input the code exactly as shown in the email.
• Set a password that meets security requirements (at least 8 characters, including one capital letter, one number, and one special character).
• Log in with your email and password to complete activation.

      3. Stay Updated 

• Ensure you’re using the latest version of the My Karibu app. Visit the app store to check for updates.

Frequently Asked Questions:

• Didn’t receive an activation email? Check your spam folder, or confirm you’re looking at the correct email account. If you already have an active account, simply log in with your credentials.
• Activation code issues? Make sure you’re on the activation screen in the app and entering the code precisely as in your email. Double-check you’re using the correct email address for activation.
• Forgotten password? Use the ‘Forgot Password’ option in the app to reset it. This will generate a new activation code via email.

Technical Assistance:

If you encounter any technical issues, you can contact our customer service team at info@karibu.org.uk for further support (alternatively, you can let us know via our Contact with us form).