Policy library

Allocations and Lettings Policy

Our approach to letting properties to new customers and offering transfers or mutual exchanges to existing customers (pdf, 263.41 KB)

Anti-Social Behaviour Policy

We are committed to providing a safe and secure environment for our residents. This policy outlines how we prevent, investigate, and address anti-social behaviour, ensuring appropriate action is taken to protect individuals and communities. (pdf, 298.45 KB)

Complaints Policy

We value feedback and are committed to resolving concerns efficiently and fairly. This policy sets out how residents can raise complaints, how we handle them, and the steps we take to improve our services based on the feedback received. (pdf, 326.84 KB)

Domestic Abuse Policy

We take a zero-tolerance approach to domestic abuse and are committed to supporting those affected. This policy details how we provide assistance, work with partner organisations, and ensure a safe and confidential approach to addressing domestic abuse. (pdf, 148.49 KB)

Hate Crime Policy

Everyone has the right to live without fear of discrimination or harassment. This policy outlines our approach to identifying, preventing, and responding to hate crimes, ensuring that affected residents receive the necessary support and action is taken against perpetrators. (pdf, 302.47 KB)

Income Collection and Rent Arrears Policy

Rent payments are essential to maintaining our services. This policy explains how we support residents in managing their rent payments, prevent arrears, and offer assistance while taking a fair but firm approach to recovery when necessary. (pdf, 585.99 KB)

Temporary and Permanent Decant Policy

There may be times when residents need to move temporarily or permanently due to major repairs or redevelopment. This policy sets out how we manage decants, provide suitable alternative accommodation, and support affected residents throughout the process. (pdf, 280.57 KB)

Voids Management Policy and Procedure

Efficient turnaround of vacant properties ensures homes are available for those in need. This policy covers how we inspect, repair, and allocate void properties, minimising delays and maintaining high standards for new tenants. (pdf, 305.01 KB)

XL Bully Type Dogs Policy

Following government regulations on XL Bully-type dogs, this policy outlines our approach to ensuring compliance, resident safety, and responsible pet ownership while supporting affected tenants in managing changes to their circumstances. (pdf, 173.82 KB)