Policy library

Allocations and Lettings Policy

Our approach to letting properties to new customers and offering transfers or mutual exchanges to existing customers (pdf, 263.41 KB)

Anti-Social Behaviour Policy

We are committed to providing a safe and secure environment for our residents. This policy outlines how we prevent, investigate, and address anti-social behaviour, ensuring appropriate action is taken to protect individuals and communities. (pdf, 298.45 KB)

Complaints Policy

We value feedback and are committed to resolving concerns efficiently and fairly. This policy sets out how residents can raise complaints, how we handle them, and the steps we take to improve our services based on the feedback received. (pdf, 326.84 KB)

Damp and Mould Policy

Damp and mould are issues which can have a serious impact on the health and well-being of our residents and cause damage to both our assets and to items stored within them. This policy sets out our approach to dealing with damp and mould in our homes and communal areas (pdf, 290.86 KB)

Domestic Abuse Policy

We take a zero-tolerance approach to domestic abuse and are committed to supporting those affected. This policy details how we provide assistance, work with partner organisations, and ensure a safe and confidential approach to addressing domestic abuse. (pdf, 148.49 KB)

Equality, Diversity, and Inclusion Policy

Our Equality, Diversity, and Inclusion (EDI) Policy and Statement is designed to eliminate discrimination, promote equality of opportunity and ensure fair treatment for all. This Policy and our EDI Statement aligns with our vision of creating a thriving, inclusive community and supports our business plan. (pdf, 129.84 KB)

Former Tenant Arrears Policy

As a social landlord, Karibu must minimise its rent arrears to maximise income. This supports the organisation in sustaining financial viability, meeting its business objectives, and delivering a high level of service. (pdf, 201.35 KB)

Hate Crime Policy

Everyone has the right to live without fear of discrimination or harassment. This policy outlines our approach to identifying, preventing, and responding to hate crimes, ensuring that affected residents receive the necessary support and action is taken against perpetrators. (pdf, 302.47 KB)

Housing Tenancy Fraud Policy

This Policy acknowledges Karibu’s aims and objectives in relation to both the legal and moral importance of combating the threat of tenancy fraud. The policy also outlines responsibilities relating to the legal framework we are required to work with in this area (pdf, 173.67 KB)

Income Collection and Rent Arrears Policy

Rent payments are essential to maintaining our services. This policy explains how we support residents in managing their rent payments, prevent arrears, and offer assistance while taking a fair but firm approach to recovery when necessary. (pdf, 585.99 KB)

Shared Ownership Policy

Karibu is committed to boosting home ownership prospects for all of our tenants across London. For many residents, purchasing property can seem an unachievable task. Shared Ownership provides an affordable avenue to purchasing your property over a period and provides an accessible route to home ownership. (pdf, 151.53 KB)

Temporary and Permanent Decant Policy

There may be times when residents need to move temporarily or permanently due to major repairs or redevelopment. This policy sets out how we manage decants, provide suitable alternative accommodation, and support affected residents throughout the process. (pdf, 280.57 KB)

Tenancy Management Policy

This policy supports this strategic aim by ensuring that the way that we manage our tenancies is responsible, promotes sustained tenancies and promoting positive tenancy outcomes for our tenants. (pdf, 338.14 KB)

Voids Management Policy and Procedure

Efficient turnaround of vacant properties ensures homes are available for those in need. This policy covers how we inspect, repair, and allocate void properties, minimising delays and maintaining high standards for new tenants. (pdf, 305.01 KB)

Vulnerable Tenants Policy

Karibu is dedicated to helping vulnerable tenants live independently and safely by providing tailored support based on individual needs, whether long-term or short-term, and recognising that vulnerability can arise from various factors. (pdf, 139.58 KB)

XL Bully Type Dogs Policy

Following government regulations on XL Bully-type dogs, this policy outlines our approach to ensuring compliance, resident safety, and responsible pet ownership while supporting affected tenants in managing changes to their circumstances. (pdf, 173.82 KB)