Your home
Paying your rent
Paying your rent on time is important. Breaking the terms of your tenancy agreement, which includes your responsibility to pay rent on time, could put your home at risk.
If you have any concerns about paying your rent, or if you need advice on any of the following payment options, please contact us via our Connect with us form.
Rent arrears and late payments also affects our cash flow; meaning it can compromise the funding and investment we provide to support the services you and other residents need.
You can view your rent statements and rent account summary - which will give you details of any outstanding payments - via the Rent Account section of 'My Karibu' app.
If you haven't already registered for 'My Karibu' app, you can let us know via our Connect with us form.
Quickly and securely pay your rent through the app. If you haven’t accessed your app account yet, please let us know by clicking the button below and completing the form.
If you have a current account with a bank, building society, or Post Office, paying your rent by Direct Debit is the easiest and most convenient option. It's quick to set up—just complete our Direct Debit instruction form.
With Direct Debit, you can:
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Choose the date the payment leaves your account
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Settle any rent arrears automatically
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Have your payments updated each year without any extra effort
Direct Debit is protected by the Direct Debit Guarantee, but please ensure there are enough funds in your account to avoid any bank charges. We also recommend regularly checking your statements to confirm that payments are being made on time and for the correct amount.
To get started, contact our Income Team today.
Please use the following details and ensure to include your Tenancy Reference Number in the payment reference field:
- Account Name: Karibu Community Homes Rent A/C
- Account Number: 18464203
- Sort Code: 60-07-10
You can pay your rent at any Post Office or PayPoint outlet using your Karibu swipe card. You should have received your Swipe Card as part of your tenancy. If you don't have a card, or have lost it, please contact us via our Connect with us form.
Just hand your Karibu swipe card to the cashier and say how much you want to pay. You can pay by cash, cheque, debit card or postal order. The cashier will swipe the card through an electronic reader and enter the amount. The computer will print a receipt with the date, rent account number, the amount paid and details of the post office or PayPoint outlet. There are no bank charges, although some PayPoint outlets only accept cash payments.
You can make payments over the telephone using a debit or credit card. To make a payment over the phone, please call our office on 020 8607 7777.
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