Our STARS values

What STARS Stands For:

★ Service

★ Trust

★ Accountability

★ Respect

★ Strength

A Deeper Look at Our Values:

Service: We are dedicated to providing exceptional service that our residents value and that we can be proud of.

• We respect and value all residents, both internal and external, and prioritise high-quality resident service in everything we do.
• We take ownership and proactively work to provide valuable services and resolve resident issues.
• We gather resident feedback and use it to improve our services and meet their aspirations.
• We strive for first-time resolution and are committed to making things right when necessary.
• We foster a positive, "can-do" attitude and encourage it throughout our team.

Trust: We build trust through honesty, integrity, and consistent actions.

• We are honest, open, and demonstrate integrity in all our dealings.
• We take ownership of our commitments and follow through on our promises.
• We encourage open communication about problems and issues.
• We adhere to ethical principles and maintain consistency in our relationships.
• We assess the need for compromise while staying true to our values.

Accountability: We take personal responsibility for our actions and outcomes.

• We are proactive and persevere to get things done effectively and efficiently, using resources wisely.
• We take ownership of issues until they are resolved, learning from any mistakes.
• We make decisions within our remit and use feedback to improve our services and interactions.
• We operate autonomously within established guidelines, using interpretive judgement o achieve defined results and working within budgetary parameters.

Respect: We treat everyone with respect, understanding, and professionalism.

• We are punctual, engaged, and respectful in all interactions, including meetings.
• We actively listen to others, seek to understand different perspectives, and value diverse viewpoints.
• We respond promptly to communications and tailor our services to meet varying needs.
• We empathise with others and consider the impact of our actions.
• We strive to be approachable and easy to work with.

Strength: We are ambitious, resilient, and committed to both organisational and personal growth.

• We demonstrate good judgement, clear perspective, and courage in our work.
• We are aware of our strengths and weaknesses and how they impact organisational standards.
• We effectively navigate complex relationships and change, exercising self-control.
• We act with integrity and demonstrate the capacity and courage to address issues with both residents and colleagues.

By living these STARS values, we create a positive and productive environment for everyone at Karibu and ensure we deliver exceptional service to our residents.