Our performance
Corporate reports
Here you'll find our annual performance reports, giving you an honest account of how Karibu is doing financially, operationally, and as a landlord.
Page last updated: 8th March 2026
Annual Financial Statements
Our Annual Report and Financial Statements for 2024/25 are now available to download.
Our annual review and financial statements set out our achievements over the last financial year; explain how we’ve responded to the challenges that we’ve faced and outline how we plan to develop and grow in the best interests of our tenants, communities and partners.
Tenant Satisfaction Measures
The Regulator of Social Housing requires all registered providers to generate and report Tenant Satisfaction Measures as part of the new Customer Standards framework.
All social housing providers in England must collect data on a new set of tenant satisfaction measures (TSMs). These are part of a new system developed by the Regulator of Social Housing to assess how well social housing landlords are doing to provide good quality homes and services.
The measures are aimed at helping improve standards for people living in social housing by:
- Providing visibility, letting tenants see how well their landlord is doing and enabling tenants to hold their landlords to account
- Giving the Regulator insight into which landlords might need to improve things for their tenants
The TSMs are designed to see how well landlords are keeping properties in good repair, maintaining building safety, engaging respectfully and helpfully, effectively handling complaints, and managing the neighbourhood responsibly.
For more information on the Tenant Satisfaction Measures and how they affect you, please visit Tenant Satisfaction Measures - Summary of RSH requirements (www.gov.uk).
Residents' Annual Reports
Our Residents' Annual Report and Financial Statements for 2024/25 are now available to download.
Our annual review and financial statements set out our achievements over the last financial year; explain how we’ve responded to the challenges that we’ve faced and outline how we plan to develop and grow in the best interests of our tenants, communities and partners.
Complaints Performance and Service Improvement
The current Complaint Handling Code from the Housing Ombudsman Service became statutory on 1 April 2024, making it a legal requirement for landlords to adhere to its guidelines. The code aims to establish best practices in complaint handling, ultimately enhancing the service provided to residents. Further information on the Housing Ombudsman and the code is available on their website: www.housing-ombudsman.org.uk.
As a member of the Housing Ombudsman Scheme, we are obligated to comply with the Housing Ombudsman Complaint Handling Code. In accordance with this, we produce quarterly reports on our Complaints Performance and Service Improvement, which can be accessed below:
Housing Ombudsman - Landlord Performance Report
The Housing Ombudsman’s Landlord Performance Report is an annual publication that promotes transparency and accountability in housing services. It evaluates how landlords handle complaints, manage customer service, and fulfil commitments to residents, providing valuable insights for landlords, tenants, and stakeholders.
Our Performance Highlights
We are dedicated to delivering outstanding service. The latest report highlights our achievements and identifies areas where we’re focusing on improvement.
