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5th December 2025
Next Steps: Making the Most of Resident Data
Over the past 18 months, we’ve been working closely with you to gather valuable information that helps us understand your needs and deliver services that truly make a difference.
This process is ongoing, and we’re collaborating with sector specialists to analyse the data you’ve shared.
Your circumstances can change at any time, and we want to ensure our records reflect that. Please update us whenever necessary - keeping your information accurate means we can respond quickly and appropriately.
Click the pink button below to submit a form enquiry to update your details.
Why This Matters
Our ultimate goal is to provide services tailored to you. Here’s how your data helps us:
- Aid and adaptation requirements – ensuring your home meets your needs.
- Prioritising repair requests – so urgent issues are addressed promptly.
- Improving communication – making it easier for you to reach us.
- Making reasonable adjustments – for accessibility and convenience.
- Respecting your preferences – including how we address and interact with you.
What’s Next?
We’ll continue to review and segment the data to identify trends and make improvements. Updates and insights will be shared regularly with the Tenant Committee, and we’ll act on findings to enhance your experience.
Thank you for helping us shape services that work for you. Together, we’re building a community where everyone’s needs are understood and respected.
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