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5th March 2025
Rent and Service Charge Increases for 2025/26
We would like to inform you that you will soon receive letters outlining changes to your rent and service charges for the 2025/26 year.
We understand that any adjustments to housing costs can be impactful, and we want to ensure you have the right information to help you pay the correct rent amount.
Here's what you need to know:
Housing Benefit Recipients
If you receive Housing Benefit, please contact your local authority immediately once you receive your letter to update them with your new rent and service charges. This ensures your benefit continues to cover your housing costs accurately. Delays in notification could lead to arrears on your rent account.
Universal Credit Recipients
If you receive Universal Credit, you must update your online Universal Credit portal with the new rent and service charge details. Do this on the day your rent changes (as stated in your letter) or before your monthly assessment period ends. We strongly recommend keeping your letter safe and setting a reminder in your phone or calendar to complete this update on time.
Additional Information
- Your letter will detail the exact date your rent and service charges increase.
- If you have any questions or concerns about these changes, please don’t hesitate to contact us via Contact with us form (click the pink button below). We're here to help!
Please note: When filling out the Connect with Us form, please select 'Rent Statement' under Enquiry Type so that your enquiry reaches our Income team.
By taking these steps promptly, you can ensure your rent payments remain up to date and avoid any potential issues.
If you are facing financial difficulties, do not suffer in silence. We work across multiple boroughs and have access to debt and money advice in each locality. If you need further guidance, please contact our Income team, who can signpost you to the best support agencies. We work closely with organisations such as the Citizens Advice Bureau to help residents navigate financial challenges.
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