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25th February 2026
Rent and Service Charge Updates for 2026/27
Over the coming weeks, you will receive a letter outlining any changes to your rent and service charges for the 2026/27 financial year.
We understand that any increase in housing costs can have an impact, and we want to make sure you have clear, accurate information so you can keep your rent account up to date.
Below is a summary of what you need to know and the actions you may need to take.
If You Receive Housing Benefit
If you receive Housing Benefit, please contact your local authority as soon as your letter arrives to update them with your new rent and service charge amounts.
Notifying them promptly ensures your benefit continues to cover the correct amount and helps prevent underpayments or rent arrears.
If You Receive Universal Credit
If you receive Universal Credit, you must update your rent details via your online UC journal.
Please ensure you:
- Update your rent and service charge on the date the changes take effect (shown in your letter), or
- Make the change before your monthly assessment period ends.
To help you remember, keep your letter safe and consider setting a reminder.
What Your Letter Will Include
Your rent review letter will provide:
- The exact date your rent and service charge changes begin
- A full breakdown of your new charges
- Information on how your charges have been calculated
If anything is unclear once you receive your letter, we’re here to help.
Need to Contact Us?
If you have any questions or concerns, please get in touch via our Connect With Us form (click the pink button below).
When completing the form, select:
Enquiry Type: Rent enquiry
This helps ensure your enquiry goes directly to our Income Team.
If You Are Struggling Financially
Please don’t suffer in silence — support is available.
If you’re facing financial difficulties, we offer a Hardship Fund of up to £500, designed to provide short‑term help to residents experiencing significant financial strain.
In addition, our Income Team can connect you with debt and money advice services across multiple boroughs, including support from trusted organisations such as the Citizens Advice Bureau.
We strongly encourage you to reach out as early as possible so we can help you access the right support.
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