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What you can expect

Moving to a new home should be an exciting time for you and we want you to have the best experience possible when taking occupancy as a Karibu Resident.

What you can expect

In preparation for you taking occupancy, we adhere to a property re-let standard that ensures your home is clean, safe, free from the need to carry out any immediate maintenance or repairs, and that all supplied equipment, fixtures, and fittings are in safe working order. Our standard includes:

  • The property will be free from rubbish and will be swept clean
  • The previous resident’s fittings such as lights, furniture, carpets and laminate-type flooring will be removed from the property (including lofts, cellars and cupboards) and disposed of responsibly
  • The property will be checked for asbestos and will be removed or encapsulated if present
  • All surfaces including the inside of windows will be cleaned on completion of works
  • In blocks of flats, the area directly outside the property will be checked and cleaned
  • The property will be checked to ensure it meets this standard before re-letting
  • All sanitary will be free from leaks, chips and marks
  • Taps will operate effectively
  • The toilet flush will operate effectively and a new toilet seat will be fitted
  • All taps, plugs and chains will be in good working order
  • Minimum splash back to baths is three courses of tiles and minimum splash back to hand basin is two courses of tiles
  • Splash back to electric shower area (only) to be the full height to the ceiling
  • Grouting and sealant will be in sound condition
  • Floors will be fitted with slip resistant floor covering (vinyl)
  • The bath panel and any ducting will be in good condition
  • All units and worktops will be in good working order
  • Waste and stop taps for a washing machine will be provided
  • Floors will be fitted with slip resistant floor covering (vinyl)
  • Space will be made for a cooker, washing machine, dishwasher and fridge-freezer
  • Minimum splash back to sinks and units to be three courses of tiles and cooker space tiled to ground level
  • Grouting and sealant will be in sound condition
  • Taps will operate effectively
  • All stopcocks and gate valves will be in good working order
  • All units will have a stopcock to the cold water mains
  • In the event of integral appliances, these will be tested and provided in good working order
  • All doors and windows to fit their frames and open and close with reasonable tolerance
  • All door and window furniture to be present and in good working order
  • Door closers and intumescent strips will be fitted to all fire doors
  • New Yale and Mortise locks will be fitted to the front door with keys provided
  • Locks to external post boxes will be replaced with keys provided
  • Bathroom and toilet doors will be fitted with an appropriate bolt
  • Keys will be provided for all external doors (we do not provide locks to internal doors)
  • All internal doors should be ply faced flush
  • All glazing to be intact, 6mm laminated safety glass will be used where required to meet building regulations
  • Stopcocks and gate valves will be in good working order. The property will have a stopcock to the cold water mains
  • All drain gulleys will be clear. Waste pipes and drains will be checked for blockages and cleared
  • A full National Inspection Council for Electrical Installation Contracting (NICEIC) electrical check will be carried out and the certificate provided to the incoming resident
  • All work identified in the NICEIC check as requiring urgent attention will be completed before the property is re-let and occupancy taken 
  • Smoke detectors will be fitted to all properties
  • Sockets should be double: LR4 DR3 SB2 DB3 K6 H1
  • All floors and stairs will be in a condition that allows for floor coverings to be fitted
  • All kitchens and bathrooms floors will be fitted with slip resistant floor covering
  • All rubbish in gardens will be removed and overgrown shrubbery will be cut back
  • Any outbuildings (in good condition) such as a green house and timber sheds will be ‘gifted’ to the incoming resident
  • Paths and paved areas leading to the front door and immediately outside the back door will be level and in sound condition
  • Fences and gates that form the boundary to the dwelling will be repaired
  • Gas or electric heating will be supplied to all habitable areas and will be in full working order
  • The gas supply and system will be tested and safe
  • A “Landlords Gas Safety Record” will be provided to the ingoing Tenant
  • The property should be free of mice, cockroaches etc
  • Any defects within the property due to roof problems will be rectified
  • Building’s roof will be in good order
  • Satellite dishes TV aerial, and radio aerials
  • Flats will be provided with a standard TV aerial socket connected to the communal aerial
  • Houses will not be provided with TV socket aerials or points. This is the Tenants responsibility
  • Satellite dishes can be installed by the Tenant but permission should be sought from the TSO
  • All plasterwork to walls and ceilings will be in good condition to allow for resident’s decorating 
  • All polystyrene tiles will be removed and the area made good
  • Furniture provided in hostels that is damaged will be replaced
  • Stained and worn carpets will be replaced
  • The new resident will be issued with a paint pack to decorate the property, including affordable rents
  • Inquilab will decorate rooms where walls have been subject to severe damage
  • Residents who have a disability that would prevent them from carrying out decorations may be eligible to have re-decorations completed where they have no relatives who could carry this out on their behalf

Before you move into your new Karibu home, it is your responsibility to inform local utility services of your new address, as follows:

Gas, Water and Electricity

Check that you have a copy of the Gas Safety Certificate and the Electrical Installation Certificate.

If not, please contact your Customer Relationship Manager.

In most cases, you will pay your water and possibly sewerage bills, direct to the water company.

On a few new housing schemes, we collect water fees through the service charge. Your Neighbourhood Manager (NM) will tell you if this is the case.

If you have a water meter, you must give a reading when you call the water company.

Telephone and Broadband

You are responsible for arranging and paying for telephone and broadband services to your property.

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