Help & support
Anti-social behaviour
We are committed to helping our residents to always feel safe and protected in their homes. Anti-social behaviour (ASB) is a major cause of distress, anxiety or – in severe cases – a fear for personal safety.
For people who are not from the same household as those causing ASB, it can be a nightmare. At Karibu, we do not tolerate ASB in any form, and we aim to respond quickly and effectively to any issues raised.
All our residents are responsible for their behaviour as well as that of their visitors and pets under the terms of their tenancy agreement. Tenancies can be placed at risk if these conditions are broken.
If you are a victim of ASB, or have cause for concern, we treat this as an emergency and ask that you please contact us on our emergency telephone line:
0208 607 7777.
To report ASB out of hours (from 5pm to 9am Monday to Friday. Friday 5pm to 9am Monday) call the ASB Respect Line on
0800 0756699.
Remember if it is urgent or you see a crime being committed call 999.
ASB Includes:
- Harassment
- Verbal or physical abuse
- Racial abuse or hate crime
- Criminal damage
- Vandalism
- Noise nuisance
- Graffiti
- Threatening or intimidating behaviour
- Under-age smoking or drinking alcohol
- Selling drugs
- Substance misuse and drug taking
- Litter and rubbish dumping
- Nuisance driving
Our ASB Victim Support programme helps victims throughout our intervention and investigations. Throughout the process, we will keep the complainant informed and – where possible - protect anonymity.
Our ASB Process
To tackle ASB effectively we use preventative and intervention measures. We aim to respond to ASB incidences within 24 hours (48 hours maximum at weekends) and we try to resolve situations respectfully and through early intervention and mediation.
If there are continued and repeated ASB incidences we will take the necessary legal actions to stop it. This could include court action - resulting in a criminal record - and even eviction if the perpetrator’s ASB behaviour is not resolved.
Our multi-agency approach has resulted in an exceptionally high success rate, resolving 99% of all cases without court action, and resulting in very few perpetrator evictions.
We establish early connections and collaborate with local Police, Environmental Health Agency, Social Services, resident witnesses and other relevant organisations, such as mental health experts, to ensure that we achieve the best possible and earliest resolution to the problem.
What to do if you are Affected by Anti-Social Behaviour
Please call as on the number(s) given above, or you can contact us using our feedback form here.
On receiving your ASB complaint, we will contact you to confirm that we are dealing with your ASB complaint and to gain some more details. We will then try to arrange a meeting with both you and the alleged perpetrator; but only if this is possible and with your consent. We will also consider whether to talk to neighbours or other relevant local agencies. We will take into account any vulnerability or support needs of the parties involved and ensure these are addressed.
As the complainant, you will be given access to a special ASB app which you can download on your computer, tablet or Smart mobile phone. This will enable you to upload photographs and videos, sound clips, and capture evidence. It also has a diary section to log incidences and links to your correspondence with Inquilab and ASB officer.
The type of action we will take depends on the situation and will be set out in our action plan.
Examples of action we take include:
- Writing to the residents concerned and arranging meetings with them
- Arranging mediation sessions with the parties involved – this is where an independent person discusses the problem with everyone involved and helps them find a solution
- If the problem persists, and there is strong and accurate evidence against the person causing the anti-social behaviour, we will consider carrying out an intervention or taking legal action
- Where we take legal action, we will ensure it is reasonable and we will take the action most likely to produce an effective solution
Support and Resources
Below is an outline of support and resources offered by each Borough.
Barnet Council defines ASB as any behaviour that causes harassment, alarm, or distress. To address these issues, they work in partnership with the Barnet Community Safety Partnership (BCSP), which includes the police and housing associations. If the problem persists after multiple reports to these agencies, residents can request an ASB Case Review, previously known as the Community Trigger, which ensures that all relevant authorities come together to review and address the issue. For immediate ASB reports, you can contact the Metropolitan Police or Barnet's Community Safety Team at 020 8359 7816.
For more details, visit their Barnet ASB Information page (Barnet Council).
For dealing with ASB, Brent Council advises reporting incidents such as noise complaints, graffiti, or intimidating behavior to their dedicated ASB team. Reports can be made through the council's online platform or by contacting local police for more serious offenses.
For more details on ASB policies, check out Brent Council's community safety resources page (Brent Council).
Westminster defines ASB as actions that negatively impact the quality of life in the community. This can range from noise complaints to more serious issues like harassment, verbal abuse, and threatening behavior. Residents can report ASB in various ways depending on their housing situation:
- Westminster Housing tenants: Report through the council's online form or by phone.
- Private renters or homeowners: They should address issues with their landlord or contact local authorities such as Citizens Advice or the Safer Neighbourhoods Team.
- Support for rough sleepers: You can report rough sleepers through Streetlink London.
The council works closely with the Metropolitan Police and other local services to address and manage ASB incidents. More information on reporting and handling ASB can be found on the City of Westminster ASB page (Westminster Council).
Ealing Council addresses ASB under three categories:
- Category A: Serious behaviors like violence, racial harassment, drug activity, or domestic violence. These cases are treated as urgent, and the council promises an initial interview within 24 hours.
- Category B: Includes verbal abuse, threats, vandalism, or loud disturbances. The council commits to an interview within three days.
- Category C: Nuisances such as littering, domestic noise, or overgrown gardens are less urgent, with responses promised within five days.
Residents can report ASB directly to the council, which works closely with the police. Actions taken may include issuing warning letters, initiating Acceptable Behaviour Contracts, or legal interventions such as Anti-Social Behaviour Orders (ASBOs). Contact the Ealing Council community safety team at 020 8825 7600 or email communitysafety@ealing.gov.uk.
Further information on Ealing’s ASB policies (Ealing Council).
The council offers an ASB case review, previously known as the Community Trigger. This process allows victims or community members to request a review of ongoing ASB complaints if they have reported multiple incidents and the issue persists. The case review is managed by the Community Safety Partnership (CSP), which includes Elmbridge Borough Council, Surrey County Council, and Surrey Police, along with other relevant agencies such as housing providers and social services. You can request a review if you meet specific criteria, such as reporting three separate incidents in six months. The council coordinates with these agencies to assess and resolve ASB cases through joint efforts. For more details, visit the Elmbridge ASB page (Elmbridge Borough Council).
Enfield defines ASB as any behaviour that causes or is likely to cause harassment, alarm, or distress to others outside of the household. To report ASB, residents can contact the council’s ASB unit at 020 8379 4612 or via email at asbu@enfield.gov.uk. If you’ve reported ASB multiple times without action, you can request a case review under the Antisocial Behaviour Crime and Policing Act 2014. The council also collaborates with CrimeStoppers for anonymous reporting. Visit the Enfield ASB page (Enfield Council) for more details.
The council takes a multi-agency approach to tackle ASB, working closely with local authorities and the Metropolitan Police. They offer various avenues for residents to report ASB and seek help, including:
- ASB Reporting Line: Residents can report ASB through their designated hotline or website.
- Partnerships: The council collaborates with local services, law enforcement, and community organisations to address issues like street crime, public disturbances, and gang-related activities.
You can learn more about their approach on the Hammersmith & Fulham ASB page (Hammersmith & Fulham).
The London Borough of Harrow defines ASB as any behaviour that causes harassment, alarm, or distress to others. Common examples include nuisance neighbours, street drinking, vandalism, and drug-related activities. Harrow Council works with local partners to address ASB through measures such as warning letters, patrols, Civil Injunctions, and Criminal Behaviour Orders. Residents can report ASB incidents online, and evidence is required for investigation. The council offers a "Community Trigger" option for those who feel their ASB reports have not been addressed adequately.
For more information or to report ASB, visit the Harrow Council ASB page (London Borough of Harrow).
For ASB, Hillingdon Council outlines clear steps on how to report and handle such issues. Residents can report ASB after documenting incidents through the ASB incident diary or using the Noise App for noise-related issues. The council offers a dedicated ASB review process if previous reports have not been appropriately addressed. Mediation is often encouraged for neighbour disputes before enforcement actions are taken. For cases involving council tenants or leaseholders, the borough investigates and takes action if necessary. For more details, visit the Hillingdon Council ASB page (Hillingdon Council).
Hounslow Council treats ASB as a serious issue affecting residents' quality of life. ASB encompasses a range of behaviors, from noise nuisance and intimidation to serious criminal activities. The council provides various ways to report ASB and offers support, including the potential for legal actions such as civil injunctions, community protection notices, or even eviction. You can report incidents online or by phone, and residents are encouraged to provide contact details to expedite investigations. For more information, you can visit Hounslow's ASB page (Hounslow Council).
The Council’s Community Safety ASB Team helps residents handle ASB issues by coordinating efforts between council departments, the police, and other relevant authorities. They manage complaints related to issues like noise, littering, and graffiti, and can also assist in referring victims to support services like Victim Support. Residents can report ASB via the Community Trigger process if persistent incidents occur. The Council also works closely with the police to apply for court orders to tackle ASB hotspots, with measures like full or partial closure orders for problem properties (Kensington & Chelsea).
For more details on how to report ASB and use the Community Trigger, visit Kensington & Chelsea ASB Reporting (Kensington & Chelsea).
ASB is defined as actions that disrupt community life and individual well-being. Examples include verbal abuse, vandalism, noise nuisance, and drug misuse. Kingston Council works closely with the police and other agencies to address such issues. They follow a multi-agency approach, using tools like Community Protection Notices (CPNs) and Public Space Protection Orders (PSPOs) to tackle ASB, depending on the severity. If necessary, residents can escalate cases via a Community MARAC (Multi-Agency Risk Assessment Conference).
Further details and reporting channels for ASB can be accessed on the Kingston ASB page (Kingston).
- Reporting: Residents can report ASB incidents online, especially issues like noise, vandalism, and harassment. Richmond's Community Safety Partnership works closely with local police and other agencies to tackle ASB.
- Support: The council offers mediation services and multi-agency responses for serious cases. For more details and to report ASB, visit Richmond's ASB page (Richmond).
- Reporting ASB: You can report ASB using the online form provided on the Slough Borough Council website. For more severe incidents, where safety is a concern, you should contact Thames Valley Police on 101, or 999 in emergencies.
- Resources: The council logs all reported ASB incidents to help find long-term solutions, and they collaborate with relevant authorities to address serious cases of ASB in the area.
View more detailed information on ASB in Slough (Slough).
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