Your home

Report damp & mould

Use our handy reporting form to let us know you are experiencing damp or mould issues. Our team will carefully review your message and aim to respond within 24 hours.

Full Name Required

Address Required

Postcode Required

Phone number Required

Email Required

Tell us about the damp or mould Required

Upload photo

Tell us about your circumstances Required

Do you have a child or children under 14 years old

Are there any newborn babies living in the property?

Is anyone in your household pregnant?

Is anyone in your household over 65?

Is anyone suffering from asthma and/or needing respiratory assistance

None of the above

Preferred time for a visit Required

Morning 8am - 1pm

Afternoon 1pm - 5pm

Anytime (Morning & Afternoon)

Please tick this box if you’d like to avoid school runs

Tenancy number (if known)

Access Information

Your home

Paying your rent
Raise a repair
Report damp & mould
Your safety
Information for tenants
Information for homeowners

Alternatively, you can report Damp and Mould by calling our helpline on 020 8607 7777.
📲 Press Option 1 for Repairs, then Option 1 again to be connected directly to our specialist contractor, Ecosafe.

Please note: If you do not receive a response after submitting the form or after reporting it to Ecosafe directly, you can call us and we will arrange the repair with our contractor on your behalf.