Your home
Make a complaint
We know that there are times when things don’t always go as well as you, or we, would like. We have a visible, open, policy for complaints, which you can view from our Policies section on this page.
If you are a resident wishing to make a complaint, you can do this either via your My Karibu app, or using the Connect with us form.
If you are not a resident, or you don't have access to My Karibu app, you can submit your complaint using our Connect with us form.
You can also submit a formal complaint to us by writing to:
Customer Service team
Karibu Community Homes
Unit 3, 8 Kew Bridge
Brentford
TW8 0FJ
You can also email us directly at complaints@karibu.org.uk
If you would like someone to act on your behalf in making a complaint, we will still need your written consent to discuss your complaint, and to correspond accordingly, with them.
At all times, we aim to respond to complaints in a reasonable and timely manner.
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