About us
Privacy & Cookies
Karibu Community Homes (‘Karibu’, the ‘Association’, ‘we’, ‘us’) respects the privacy and legal rights of the individuals and organisations we deal with.
We collect, store, and make use of any personal information that you give us, in accordance with the General Data Protection Regulation (GDPR) as governed by UK law. Karibu Community Homes is committed to protecting your privacy and handling your personal information securely and responsibly.
What information we collect
When you use our website or contact us, we may collect personal details such as your name, contact information, and any details you choose to share. We also collect limited technical information, such as IP address, browser type, and website usage data, to help improve our website. Calls to our customer contact centre may be recorded for training and monitoring purposes. We may also receive relevant information from trusted third parties, including contractors, local authorities, health and social care professionals, and the police where appropriate.
How we use your information
Your information is used only to support our role as a registered provider of social housing. This includes responding to enquiries, managing tenancies and homes, carrying out repairs and safety checks, contacting you about your home, supporting safer communities, safeguarding individuals, preventing fraud or unlawful activity, and providing services through approved contractors. We do not sell your personal information or use it for marketing purposes.
Sharing and security
We only share personal information with authorised staff, approved contractors who deliver services on our behalf (under legally binding data protection agreements) or where required by law. Appropriate technical and organisational measures are in place to protect your data.
How long we keep your data
We keep personal information only for as long as necessary. Tenancy records are typically retained for up to six years after a tenancy ends.
Your rights
You have the right to access the personal information we hold about you, request corrections or deletion, and object to how your data is processed. To exercise these rights, contact our Data Protection Officer at dataprotectionofficer@karibu.org.uk
About Cookies
Cookies are small pieces of data that are stored on your computer or other electronic devices when you access a website. Cookies allow us to collect information from your computer or device about how you interact with our website. Cookies are often used together with pixels, which are small blocks of code on web pages and in emails that are used to perform tasks, such as tracking who is reading a web page or email, when they read it, and from which computer.
We use cookies to ensure our website functions correctly and to understand how visitors use it. We use two main types of cookies:
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Necessary cookies support essential features such as security and accessibility.
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Analytical cookies, including Google Analytics, help us understand visitor numbers, popular pages, and browsing patterns. This information is collected anonymously and does not identify you personally.
In some areas of our website, cookies may be downloaded to your computer or smartphone to offer a personalised experience, such as recognising you when you visit this website to remember your preferences.
You can change your web browser settings to notify you before a cookie is downloaded or disable cookies altogether. However, disabling cookies may mean that certain content or functionality will not work properly. For more information about managing cookies, visit www.aboutcookies.org.
Accessibility – Recite Me
Our website uses the Recite Me accessibility toolbar to support accessibility and language needs. This tool allows users to adjust text size, colours, use text-to-speech, and translate content. Cookies used by Recite Me only remember your accessibility preferences and do not collect personal information.
Privacy Policy
For more detailed information about how we handle your personal data, please read our Privacy Policy below.
You can access this policy in over 100 languages by enabling the ReciteMe toolbar, selecting Language Translation icon, and clicking the button below.
We process residents’ personal information solely to deliver housing services, respond to enquiries, and support the effective management and safety of our communities. All data is handled in accordance with UK GDPR, protected by appropriate security measures, and shared only when legally required or essential to provide our services. Individuals retain full rights to access, correct, and manage their personal data. (pdf, 156.97 KB)
Complaints
If you have any questions about this Notice or a complaint about how we have processed your data, please contact us here so we may investigate your complaint. You also have the right to contact the ICO via www.ico.org.uk/concerns/ or on its helpline 0303 123 1113.