Service Standards

Adapting your homes

We are committed to making sure that all our residents can live safely and independently in their homes. (pdf, 469.53 KB)

Anti-social behaviour and hate incidents

As a resident of Karibu, you are entitled to the peaceful enjoyment of your home. We are committed to addressing and taking appropriate measures in response to any Anti-Social Behaviour that impacts the quality of life in your community. (pdf, 505.21 KB)

Communicating with us

When you contact us, you can expect our staff to be friendly, polite, and helpful. We are proud of the standards we set for communicating with our residents and partners, however we are always looking to improve. (pdf, 473.41 KB)

Domestic abuse

If you think you may be experiencing domestic abuse, please contact us for advice and call the police if you are unsafe. (pdf, 470.99 KB)

Gas safety and repairs

We take your health and safety very seriously. We maintain and check all gas appliances and installations in line with our legal duty as your landlord. (pdf, 477.14 KB)

Involving you in our work

We are committed to providing you with the good quality services you want and need. To achieve this, we listen to what you tell us, act on your feedback, and make changes, when necessary, to the services we offer you. (pdf, 463.80 KB)

Letting our homes

We rent out our homes in a fair, honest, and efficient way, in line with the rules set by the Regulator of Social Housing. (pdf, 469.75 KB)

Major works inside your home

We run a programme of works to upgrade our properties to modern standards. When carrying out improvements in your home, we will aim to keep disruption to a minimum. (pdf, 443.34 KB)

Major works to the building you live in

We run a programme of works to keep the fabric of our properties in good condition. When we carry out work on the building you live in, we will aim to keep disruption to a minimum. (pdf, 467.07 KB)

Making a complaint

We make every effort to get things right, but there may be times when our services do not meet your expectations, and we get things wrong. (pdf, 485.46 KB)

Managing asbestos

As a responsible landlord, your health and safety is our top priority. We will meet all our legal duties when it comes to managing, inspecting, and controlling asbestos. (pdf, 481.13 KB)

Managing your estates

We work to keep communal areas clean, safe, and well-maintained for all residents. (pdf, 480.31 KB)

Moving in

We aim to make the experience of moving into your new Karibu home as smooth as possible. (pdf, 472.04 KB)

Paying your rent

We aim to communicate clearly with you about your rent and service charges and to provide support if you have difficulty keeping up with payments. (pdf, 467.83 KB)

Treating people fairly

We are committed to being fair and respectful with everyone we meet. (pdf, 469.51 KB)

Your moving options

If you wish to move home, we can give you advice about your options. (pdf, 486.29 KB)