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12th November 2026
Have your say: Staff skills and how we treat you
Our resident consultation opens on 12 November 2026 and closes on Wednesday 25 November 2026. Help shape our draft Competence and Code of Conduct policy.
You should receive a good service from people who know their jobs, listen to you and treat you fairly. We are inviting all Karibu residents to share their views on our proposals before they are finalised.
What is the consultation about?
Our draft Competence and Conduct Policy explains how we would make sure people working for us have the skills, knowledge and support to do their jobs well. The Code of Conduct sets out how they should behave when providing services to you. These expectations cover our staff and people delivering services on our behalf, including contractors.
The proposals include:
- Treating you with respect: listening, taking concerns seriously and treating you fairly.
- Keeping you informed: explaining decisions, next steps and any changes or delays.
- Respecting your home: showing identification, working safely and respecting your belongings.
- Responding to your needs: adapting communication and support where needed.
- Protecting your information: keeping your personal details secure.
- Learning and improving using training, service checks, complaints and resident feedback to improve services.
What can you influence?
While the national requirements are set, your feedback can help shape our behaviour standards, staff training priorities, checks on service quality and how residents help us review progress. Tell us what matters most to you, whether our proposals are clear and anything you think is missing.
How to take part
Read our resident consultation document and frequently asked questions.
Resident Consultation document (332.7KB)
After that you can complete our online survey below. You can answer as many questions as you wish.
Click here to complete the resident consultation survey
OR complete the embed survey below:
Please submit your survey responses by Wednesday 25 November 2026.
If you would prefer to share your views by phone, email, post or in person, use the contact details in your consultation invitation or on Connect with us page or ask your Housing Officer to help record your feedback.
Need help or another format?
You can ask for a paper copy, translation, an interpreter, large print, audio or Easy Read. Someone you trust can also help you respond. Please tell us what support you need through your usual contact route or your Housing Officer.
What happens next?
We will consider residents’ feedback before the Board considers approval on 9 December 2026. We plan to publish the final policy, Code of Conduct and consultation outcome by 18 December 2026, explaining what changed following your feedback and why some suggestions were not taken forward.
Please use our usual reporting routes for repairs, complaints or urgent concerns, and avoid including names or sensitive personal details in your survey answers.
Your experience matters. Help us shape the standards you should expect from us.
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