Connect with us

Directing your enquiries

Please help us to deal with your enquiries as efficiently as possible. Here is a run down of the enquiry options to help you get your message through to the right team.

General enquiry – any question or service request that doesn’t fall into the other categories.

Resident engagement – express interest in joining one of our resident panels (for more information about the panels, visit Your voice matters page) or queries related to community events and initiatives.

Compliments & feedback – share positive experiences or provide suggestions for improvement.

Update details – request to update personal information like contact details or household members.

Report anti-social behaviour – report incidents such as noise complaints, vandalism, or disruptive behaviour.

Make a complaint – raise a formal complaint about a service or experience.

Press enquiry – media or journalist enquiries about Karibu’s services or activities.

Rent statement – request for a rent statement or clarification on rent payments.

Mutual exchange – queries about swapping homes with another tenant.

Help with online services – support with using digital platforms like our website, My Karibu app, ReciteMe accessibility toolbar or other online tools.

Aids & adaptations - for further advice and information about home aids and adaptations to improve accessibility and independence.